Cash on Delivery available · We deliver nationwide via courier · घरको स्वाद, मायाको अचार

Refund Policy

1. Refund Eligibility

Due to the nature of our products (perishable food items), we generally do not offer refunds once the order has been delivered. However, we may consider refunds in the following situations:

  • The product was damaged during transit
  • The wrong product was delivered
  • The product quality was significantly below expectations

2. Refund Request Process

To request a refund, please contact us within 24 hours of delivery with:

  • Your order number
  • Photos of the damaged or incorrect product
  • A description of the issue

3. Refund Processing

If your refund is approved:

  • For QR/bank/eSewa payments: Refund will be processed to your original payment method within 5-7 business days
  • For Cash on Delivery: Refund will be arranged via bank transfer or eSewa

4. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after delivery
  • Products that have been opened or partially consumed
  • Orders placed with incorrect delivery information
  • Delivery delays caused by courier services

5. Cancellation Policy

Orders may be cancelled before they are handed to the courier. Once handed to the courier, cancellation is no longer possible. To cancel an order, contact us immediately via WhatsApp.

6. Quality Guarantee

We take pride in the quality of our products. If you are unsatisfied with your order for any reason, please contact us and we will do our best to resolve the issue.

7. Contact

For refund requests or questions, please contact us at [email protected] or via WhatsApp at the number listed on our website.